Last updated: 19 October 2026
This Privacy Policy explains how SmartBite Diet & Nutrition (“SmartBite”, “we”, “us”) collects, uses and protects your personal data when you visit smartbite.in, contact us, or use our nutrition consultation services in our Akshayanagar clinic or online. We follow India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Who we are
SmartBite Diet & Nutrition is a clinical nutrition practice led by Dt. Nazish Akhtar, located at Begur – Koppa Road, Yelenahalli, Akshayanagar, Bengaluru, Karnataka 560068. For this policy, SmartBite is the “data fiduciary” responsible for your personal data.
2. What personal data we collect
- Contact details: your name, mobile number, email address (optional) and the subject and message you send us through our website forms, phone, WhatsApp or email.
- Health and lifestyle information (clients only): age, height, weight, body measurements, medical history, conditions such as PCOS, thyroid or diabetes, medications, blood reports, menstrual history, dietary habits, food preferences, allergies, sleep, activity and stress levels, and progress photos, which you share with us during a consultation or in our health questionnaire.
- Appointment and payment records: appointment dates, programme details and payment confirmations. We do not store your card or bank details; payments are handled by the bank or payment provider you use.
- Website usage data: device and browser type, approximate location, pages visited and how you use our site, collected through cookies and analytics tools (see section 7).
3. Why we use your data
- To respond to your enquiry and call or message you back.
- To book, conduct and follow up on your consultations, and to prepare and adjust your personalised diet plan.
- To send appointment reminders, diet plans and follow-up messages by WhatsApp, phone or email.
- To keep records of your programme and payments, as required for our accounts and by law.
- To improve our website and services, using aggregated analytics.
- To protect our website and forms from spam and misuse.
We use your health information only to provide your nutrition care. We do not sell, rent or trade your personal data.
4. Your consent
By submitting a form, booking a consultation or sharing your health information with us, you consent to us using it for the purposes above. You can withdraw your consent at any time by emailing or messaging us (see section 11). Withdrawing consent does not affect anything we did before you withdrew it, but we may not be able to continue your programme without the information we need to provide safe guidance.
5. Client transformations and testimonials
We publish a client’s before-and-after photos, results or testimonial on our website or social media only with that client’s permission. Where a client is under 18, we require consent from a parent or guardian. You can ask us to remove your photos or testimonial at any time, and we will do so promptly.
6. Who we share your data with
We share personal data only where needed to run our services, with:
- Service providers who host or support our website, email and communication: website and email hosting (Hostinger), spam protection (Cloudflare Turnstile), website analytics (Google Analytics and Microsoft Clarity), maps (Google Maps) and messaging (WhatsApp). These providers process data on our behalf under their own security and privacy terms.
- Your doctor or other healthcare professionals, only if you ask us to.
- Authorities, where the law requires us to.
Some of these providers may store data on servers outside India. Where this happens, it is done as permitted under Indian law.
7. Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, to protect our forms from spam, and to understand how visitors use the site so we can improve it. Analytics tools such as Google Analytics and Microsoft Clarity may record pages visited, clicks and scrolling in an aggregated form. You can block or delete cookies in your browser settings; the website will still work, although some features may not.
8. How we protect your data
We use reasonable security measures, including encrypted (HTTPS) connections, password-protected accounts and access limited to the SmartBite team members who need it to provide your care. No method of storage or transmission is completely secure, but we work to protect your information and will inform you and the authorities of a data breach where the law requires.
9. How long we keep your data
We keep enquiry details for as long as needed to respond and follow up, and client health records for as long as you are a client and for a reasonable period afterwards for continuity of care, our records and legal obligations. When data is no longer needed, we delete or anonymise it.
10. Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete or update your data;
- ask us to delete your data, unless we must keep it by law;
- withdraw your consent;
- nominate another person to exercise your rights if you are unable to; and
- raise a grievance with us, and, if you are not satisfied with our response, complain to the Data Protection Board of India.
11. Contact and grievances
For any question, request or complaint about your personal data, contact:
Dt. Nazish Akhtar, SmartBite Diet & Nutrition
Email: dtnazishakhtar@gmail.com
Phone / WhatsApp: +91 88617 28316
Address: Begur – Koppa Road, Yelenahalli, Akshayanagar, Bengaluru, Karnataka 560068
We aim to acknowledge requests within 7 days and resolve them as soon as possible.
12. Children
Our website is intended for adults. We provide nutrition guidance to children and teenagers only with the involvement and consent of a parent or guardian.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.