Last updated: 19 October 2026
This policy explains how appointment rescheduling, cancellations and refunds work for consultations and programmes with SmartBite Diet & Nutrition, a GST-registered proprietorship led by Dt. Nazish Akhtar.
1. Rescheduling appointments
You can reschedule a consultation or follow-up by informing us at least 24 hours before your appointment by phone, WhatsApp or email. Appointments missed without notice may be counted as completed.
2. Cancelling before your programme starts
If you cancel before your first consultation, we will refund the full amount you have paid.
3. After your programme has started
Once your first consultation has taken place and your personalised diet plan has been prepared, fees are non-refundable, because the professional time and plan have already been provided. In genuine cases, such as a medical emergency, we may, at our discretion, pause your programme or extend its validity instead.
4. Pausing a programme
If you need to pause your programme for travel, illness or personal reasons, please inform us in advance. A programme can be paused for up to 1 week without losing your remaining sessions.
5. How refunds are paid
Approved refunds are paid to the original payment method within 7–10 working days. Bank or payment gateway charges, if any, may be deducted.
6. How to request a cancellation or refund
Email dtnazishakhtar@gmail.com or WhatsApp +91 88617 28316 with your name, registered mobile number and payment details. We will reply within 3 working days.
7. Related policies
Please also read our Terms & Conditions and Privacy Policy.